Frequently Asked Questions about SurfStitch, Orders, Shipping, Returns

SurfStitch is open and shipping.

We're Australia's curated coastal marketplace for independent brands, free express shipping over $100, and easy 30-day returns. 
What does SurfStitch sell?

SurfStitch is Australia's curated marketplace for surf, fashion and coastal living. Our range covers women's, men's, and kids' apparel, including swimwear, activewear, and denim, plus lifestyle essentials from a curated selection of independent and emerging brands. See what's just landed on New Arrivals.
Does SurfStitch offer free shipping?

Yes. Most orders over $100 qualify for free express shipping across Australia. For orders under $100, a flat shipping fee of $10 applies. Some oversized items may have specific shipping costs, which are clearly shown at checkout. For full details, see Shipping & Delivery.
What is SurfStitch's returns policy?

We accept change-of-mind returns on most items within 30 days of delivery, provided the item is unworn, unused, and in its original condition. To start a return, find your order confirmation email or log in to your account on our website, access your order, select the relevant items and initiate a return request. For details see our Returns Policy.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Is SurfStitch an Australian company?

Yes. SurfStitch is proudly Australian-owned and operated. We were founded on Sydney's Northern Beaches in 2007, and our head office remains in Australia. We are a marketplace built for the Australian coastal lifestyle, by people who live it.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How does the SurfStitch marketplace work?

SurfStitch operates as a curated marketplace. We partner with a carefully selected range of independent brands who fulfil orders directly to you. We act as your primary point of contact for all purchases, customer queries and returns, while your order is packed and shipped by the brand you bought from. This model allows us to offer a wider, fresher range of products.
Is SurfStitch safe to shop with?

Absolutely. SurfStitch is a registered Australian business operating under Australian Consumer Law (ACL) with a physical office in Darlinghurst, NSW. We process payments securely, have a clear Returns Policy and a dedicated customer service team available at customerservice@surfstitch.com.
What happened to SurfStitch?

SurfStitch went through a period of re-structuring in 2025. This led to a complete rebuild of the business with a stronger, more sustainable model. The new SurfStitch launched in December 2025 with a curated marketplace platform, new team, and a clear vision for the future.
Is SurfStitch open?

Yes, we're fully operational and trading. After a period of restructuring, we re-launched in December 2025 under new leadership with a new marketplace model. We're actively shipping orders across Australia - shop the full range at surfstitch.com.